Services

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Students:

  • Technical assistance and counseling
  • Individualized and group aid in the use of software and equipment
  • Laptop configuration for connecting to the campus network

Professors:

  • Technical assistance and counseling
  • Training in WebCT and PowerPoint
  • Document conversion (Optical Character Recognition – OCR) to Microsoft® Word, WordPerfect®, Text, RTF, HTML, and Acrobat Reader® formats.
  • Image digitalization (does not include text) for class presentations
  • Preparation of PowerPoint presentations for classes
  • Publication of materials on WebCT, Intranet and/or Internet

Detailed service descriptions are available in the CIT rules.
Read the CIT rulesPDF here. (Acrobat® Reader required to view PDF files.)

 

Professional Services

Web Design

Service
Description
First Page This will include general information, images, Links in same page, etc. (framed and unframed)
Additional Page Links to be followed from the first page.
Video Convert, capture and publish video to the web
Audio Convert, capture and publish audio to the web
2D Logo Creation and conversion of logos
3D Logo Creation and conversion of logos
Scanning Images, Photos, Graphs
Image Editing & Enhancement Apply effects to images
Web Programing JavaScript, VBscript, CGI, Perl, PHP

Networking

Service
Description
Network Design Local, Backbone and WAN design infrastructure.
Wiring Installation of category 5 cable & fiber optics.
Server Installation
(Windows NT)
Installation of server with standard services (net protocols, Internet and LAN services, User templates, etc…)
Server Installation (Linux) Installation of server with standard services (net protocols, Internet and LAN services)
Microsoft Exchange Server Installation and configuration, client configuration
Microsoft Proxy Server Installation and configuration
Microsoft Backoffice SBS Installation of server with standard services (net protocols, Internet and LAN services, User templates, etc…)
Security Consulting Evaluation of security measures (physical, electrical and information systems )

Service Contracts

Service
Description
Standard Unlimited phone support, one (1) scheduled monthly maintenance visit, 48 hr max. response time.
Networked 1
(Peer-to-Peer)
Unlimited phone support, one (1) scheduled monthly maintenance visit, 48 hr max. response time.
Networked 2
(Server based)
Unlimited phone support, one (1) scheduled monthly maintenance visit, 24 hr max. response time.
Premium Unlimited phone support, one (1) scheduled weekly maintenance visit, 24 hrs max. response time. OS & Application software problems.
Super Premium Unlimited phone support, one (1) scheduled weekly maintenance visit, 8 hrs response time. Software bug repair. OS & Application software problems.

Distance Learning (WebCT)

Service
Description
Course Hosting Web Hosting for your course
WebCT Design Webpage development, multimedia for the web, resource coordination, and structure development.
WebCT Designer Course Introductory course for designers
Technical Support Technical assistance for course designers
Web Authoring Tools Seminar Workshop with web authoring tools you can use to complement WebCT

Seminars

Seminar
Description
MS Word 1 Day workshop. Learn how to create tables, format a documents, insert objects, links to the web.
MS Excel 1 Day workshop. Learn simple databases, formulas, spreadsheets.
MS Power point 1 Day workshop. Learn how to create a presentation, format for different media presentations, web publishing.
Internet Basics 1 Day workshop. Internet Explorer & Netscape, Search Engines, Web Mail, Plug-ins.
E-mail 1 Day workshop. Outlook, Outlook Express, Netscape Messenger, Web Mail, VMS Mail, Pine.
Internet Utilities 1 Day workshop. FTP, IRC & Chat, Telnet, E-mail, Zip files, News Groups.
Web Authoring 1 1 Day workshop. HTML, Embedded Media, Netscape Composer.
Web Authoring 2 1 Day workshop. DHTML, Forms, Simple Scripts.

 

For additional information please contact:
Jose Luis Quiñones via e-mail, call 758-2525 x.1980 or fax 756-8475.
Special arrangements can be made based on projects.